Privacy Policy

1. Introduction

Welcome to Kwick. Kwick NG ("Kwick", "we", "us") operates the Kwick marketplace website at kwick.ng and the Kwick mobile apps for Android and iOS. We respect your privacy and are committed to protecting your personal data. This policy explains what data we collect when you use the website or the apps, how we use and share it, and the rights you have.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We collect the following kinds of personal data:

• Identity and account data: your name, username, email address, password (stored encrypted) and account ID.
• Contact data: your phone number and the delivery addresses you save.
• Transaction data: the products you order, offers you make, payments, refunds, wallet balance and order history.
• Financial data: bank account details you provide to receive payouts as a seller. Card details are entered on our payment provider's secure checkout and are not stored by Kwick.
• Messages and content: messages you send to other users, listings, reviews and reports you submit.
• Activity data: your searches, wishlist and the shops you follow.
• Technical data: IP address, login data, browser or device type and version.

The Kwick app does not access your precise location, contacts, camera roll or advertising ID, and does not show ads.

3. How We Use Your Personal Data

• To create and manage your account and verify your email address.
• To process orders, payments, escrow, refunds and deliveries.
• To let buyers and sellers message each other.
• To send notifications about your orders, offers and messages.
• To show search suggestions and keep your wishlist.
• To prevent fraud, enforce our policies and keep the marketplace safe.
• To comply with legal, tax and accounting obligations.

We do not sell your personal data.

4. Who We Share Your Data With

• Sellers you buy from: your name, phone number and delivery address, so they can fulfil your order.
• Payment provider: Flutterwave processes card and bank payments and payouts on our behalf.
• Service providers: companies that host our servers and images and send our emails, only as needed to run Kwick.
• Authorities: when required by law or to protect the rights and safety of our users.

5. Data Security

All data sent between the Kwick apps or website and our servers is encrypted in transit using HTTPS. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, and we limit access to your personal data to employees, agents and contractors who need it.

6. Data Retention

We keep your personal data for as long as your account is active. When you delete your account, we delete your profile, addresses, wishlist, search history and messages. We keep records of orders, payments, refunds and wallet transactions for as long as Nigerian law requires for tax, accounting, fraud prevention and dispute resolution.

7. Your Rights and Deleting Your Account

You can access and update your personal data in your account settings. You can delete your account at any time from the Account tab in the Kwick app or from Settings on the website. See Delete your account for step-by-step instructions, or email us to request deletion if you can no longer sign in.

8. Children

Kwick is not intended for anyone under 18, and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page and change the date above.

10. Contact Us

For questions about this policy or your personal data, contact support@kwick.ng.