Safety Guidelines for Collection & Delivery

Version 1.0 | Kwick Marketplace

At Kwick, your safety is our priority. While we enable flexible delivery options, including in-person collection—we strongly advise all users to follow the safety practices outlined below when meeting buyers or sellers.

Kwick acts as a platform to connect users and does not supervise physical exchanges. Therefore, users must take personal responsibility for ensuring safe interactions.

1. Approved Meeting Guidelines (Collection Safety)

When meeting in person, always:

Choose Safe Locations

  • Meet in public, well-lit areas
  • Preferred locations:
    • Shopping malls
    • Bank premises
    • Police station surroundings
    • Busy restaurants or cafés
  • Avoid:
    • Private homes (unless absolutely necessary)
    • Isolated streets or unfamiliar areas

Meet During the Day

  • Schedule meetups between 8:00 AM – 6:00 PM
  • Avoid evening or late-night transactions

Bring Someone Along

  • Attend with a friend, colleague, or family member where possible
  • If alone, inform someone of:
    • Your location
    • Time of meeting
    • Details of the buyer/seller

2. Payment Safety

Recommended: Secure Payment First

  • Confirm payment before handing over the item
  • Use trusted payment methods:
    • Bank transfer (verify receipt)
    • Instant payment confirmation

Avoid:

  • “I've sent it” without confirmation
  • Screenshots as proof of payment
  • Delayed or pending transfers

Best Practice:

  • Wait until funds are fully reflected in your account

3. Identity & Verification

Verified Users Preferred

  • Always prioritise users who have:
    • Completed Kwick verification
    • Valid ID uploaded

Before Meeting:

  • Confirm identity via:
    • Kwick chat
    • Phone call if necessary
  • Cross-check:
    • Name
    • Item details
    • Agreed price

4. Item Inspection & Exchange

For Buyers:

  • Inspect the item before payment (if possible)
  • Check:
    • Condition matches listing
    • Functionality (for electronics)
    • Authenticity

For Sellers:

  • Do not release item until:
    • Payment is confirmed
    • Agreement is clear

5. Communication Safety

  • Keep all conversations within Kwick messaging
  • Avoid moving to:
    • WhatsApp (unless necessary and trusted)
    • Unverified external platforms

Red Flags:

  • Pressure to act quickly
  • Requests to move conversation off-platform immediately
  • Suspicious pricing (too good to be true)

6. Delivery Alternatives (Safer Options)

If you are unsure about meeting in person, consider:

Seller Delivery

  • Seller arranges delivery
  • Buyer pays delivery fee

Third-Party Logistics

  • Use trusted courier services

Future Feature

  • Kwick system (where applicable)

7. Emergency & Risk Handling

If at any point you feel unsafe:

  • Cancel the meeting immediately
  • Leave the location
  • Contact local authorities if necessary

Emergency Contacts (Nigeria)

  • Police: 112 / 199
  • Local emergency services as applicable

8. Prohibited Behaviour

Kwick has zero tolerance for:

  • Fraud or attempted scams
  • Misrepresentation of items
  • Threats, harassment, or unsafe conduct

Violations may result in:

  • Account suspension
  • Permanent ban
  • Reporting to authorities

9. Kwick Safety Commitment

We are continuously working to improve safety through:

  • User verification systems
  • Platform monitoring
  • Reporting tools
  • Future escrow and secure transaction features

10. Safety Disclaimer

Kwick is a peer-to-peer marketplace and does not guarantee the conduct of users. By using Kwick, you acknowledge responsibility for your personal safety during transactions.